WHAT IS A CHIEF OF STAFF?

A Chief of Staff exists to maximize the leader's time and exponentially increase their impact.

At its core, a Chief of Staff is a strategic amplifier for executives—especially CEOs and leadership teams. We bring clarity to chaos by streamlining focus across these critical areas:

  • Teamwork – Connecting leadership and departments, shaping org design
  • Execution – Translating strategy into clear, actionable goals
  • Impact – Tracking performance and keeping teams accountable
  • Efficiency – Building scalable, streamlined ways of working
  • Initiatives – Leading strategic projects, often tackling ambiguous or fast-moving challenges

When is the right time to hire a Chief of Staff?

Key leaders are out, and gaps are showing.

Parental leave, sabbaticals, or unexpected absences can leave leadership stretched thin. A Chief of Staff can step in quickly, keeping things running smoothly with minimal onboarding.

Your leadership team is maxed out.

Executives are stuck in firefighting mode instead of focusing on strategy and growth. Burnout is creeping in, and everything feels more reactive than proactive.

Revenue is up, but efficiency isn't.

The business is growing, but margins aren't improving. Without someone keeping an eye on operations, inefficiencies pile up, leading to missed opportunities and stretched teams.

Big ideas are stalled.

You have bold growth plans, but no one with the bandwidth to execute them. The business isn't stuck, but it's not accelerating either. A CoS can help turn vision into action.

You're a solo act at the top.

As a CEO or founder, you're the only one thinking like an owner. A Chief of Staff acts as a true strategic partner—someone to share the wins, the setbacks, and the big decisions.

Teams are working in silos.

There's no clear strategy-to-execution alignment. Work is getting done, but it's not goal-driven or connected across departments. A CoS bridges the gaps and keeps everything moving in sync.

If any of these sound familiar, it might be time to bring in a Chief of Staff. The right one won't just take things off your plate—they'll help your business run smoother, faster, and smarter.

⭐️ BONUS TIDBIT: CoS vs EA vs COO

When an EA, Chief of Staff, and COO work together, they create a powerful support system—freeing up the CEO to focus on vision, strategy, and the big decisions that drive the company forward.

How they work together:

EA: Tactical efficiency → Keeps the CEO's day-to-day seamless

Handles executive and administrative support—things like scheduling, travel logistics, and inbox management—so the CEO isn't buried in the weeds. Their job is to remove distractions and make sure the CEO's time is spent on what actually matters.

Chief of Staff: Bridging strategy and execution → Turns vision into action

A strategic partner to leadership, focused on high-impact initiatives in culture, operations, and strategy. They connect the dots between departments, drive priorities, and ensure follow-through on key initiatives—making sure decisions don't just happen but actually get implemented.

COO: Operational excellence → Optimizes the entire operation

While the Chief of Staff focuses on alignment, the COO owns the machine—overseeing the company's performance, driving operational functions, and leading teams to execute at scale. They take long-term business goals and turn them into operational excellence.

The Impact:

When these roles work in sync, the CEO isn't drowning in details, projects don't stall, and the company runs like a well-oiled machine. It's the difference between a leader constantly putting out fires… and one who has the space to actually grow the business.